Frequently asked questions

1. How long will it take to receive my order?
Once your order is confirmed, we process and ship it within 24 hours. Delivery time is typically 3 days via our shipping agents or Amana Express, depending on your location.

2. Can I track my order?
Yes! After your order has been shipped, you will receive a tracking number via email so you can track your package in real-time.

3. What payment methods do you accept?
We accept a variety of payment methods, including [list of accepted payment methods like Visa, MasterCard, PayPal, etc.].

4. Do you offer international shipping?
Currently, we only offer shipping within [specify the region or country you ship to]. Stay tuned for future international shipping options!

5. Can I change or cancel my order after it has been placed?
We strive to process orders quickly, so if you need to make any changes or cancel, please contact us within 1 hour of placing your order. After this time, the order may already be processed or shipped.

6. What should I do if I receive a damaged item?
If you receive a damaged or defective item, please contact our customer service team immediately at [contact email or phone number], and we’ll assist you in resolving the issue with a replacement or refund.

7. Do you offer discounts or promotions?
Yes! We frequently offer discounts and special promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

 

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